Limousine Australia
At Limousine Australia, we understand that travel plans may change. We aim to provide flexibility wherever possible, while maintaining fairness to all our customers and chauffeurs.
We allow modifications to confirmed bookings, subject to availability and the following conditions:
Change requests must be made at least 12 hours before the scheduled pickup time for General Transfers, and at least 24 hours before for As-Directed, Special Events, or Weddings.
All changes are subject to vehicle and chauffeur availability.
Significant changes (e.g., new pickup location far from original, major time shifts) may result in a fare adjustment.
We reserve the right to treat major changes as a cancellation plus a new booking if necessary.
Please note: Changes are not guaranteed until confirmed by our team in writing or by phone.
For cancellation terms, the following conditions apply:
General Transfers (Point-to-Point / Airport Transfers)
More than 12 hours’ notice: No cancellation fee.
6–12 hours’ notice: 50% of total fare.
2–6 hours’ notice: 75% of total fare.
Less than 2 hours’ notice / No-show: 100% of total fare.
As-Directed / Hourly Bookings
More than 24 hours’ notice: No cancellation fee.
12–24 hours’ notice: 50% of total fare.
6–12 hours’ notice: 75% of total fare.
Less than 6 hours’ notice / No-show: 100% of total fare.
Special Events & Sporting Events
More than 48 hours’ notice: No cancellation fee.
24–48 hours’ notice: 50% of total fare.
12–24 hours’ notice: 75% of total fare.
Less than 12 hours’ notice / No-show: 100% of total fare.
Weddings, Formals, and Multi-Vehicle Bookings
A 50% non-refundable deposit is required upon booking.
Final payment is due 7 days prior to the event.
Cancellations after final payment: Non-refundable.
Cancellations more than 7 days before the event: Deposit forfeited only.
A booking is considered a No-Show if:
The passenger is not at the pickup location at the agreed time.
The chauffeur is unable to contact the customer within the waiting time.
The passenger departs the location without notifying Limousine Australia.
Result: 100% of the fare will be charged.
To modify or cancel a booking, please contact us directly:
Phone: 0430 789 789
Requests are only valid once confirmed by Limousine Australia.
Where eligible, refunds will be processed within 5–7 business days back to the original payment method.
Your trust is important to us. We appreciate your understanding and look forward to providing a smooth, luxurious travel experience.
Limousine Australia offers premium chauffeur services for events, weddings, and transfers, ensuring a stylish and comfortable ride with expert drivers.