At Limousine Australia, we understand that unexpected delays can happen. To ensure fairness and clarity, we have set out the following waiting time policy for all bookings.
Airport Transfers: 30 minutes of complimentary waiting time is included after the confirmed landing time.
Other Transfers (residential, hotels, events): 10 minutes of complimentary waiting time is included after the scheduled pick-up time.
After the complimentary period, waiting time is charged at $25 per 15 minutes (or part thereof).
Extra waiting time can be pre-booked when making a reservation or added to the final invoice if delays occur.
Waiting time is charged per vehicle, not per passenger.
For airport pick-ups, we actively monitor flight arrivals. If your flight is delayed, our driver will adjust the pick-up time accordingly.
Standard complimentary waiting still applies after the updated landing time.
If the passenger is not ready to depart at the scheduled time and waiting exceeds the complimentary allowance, charges will automatically apply.
If the delay exceeds 1 hour without prior notice, the booking may be considered a “no show” and full charges may apply.
This policy helps us ensure fairness to both our valued clients and our chauffeurs, while maintaining punctual service for all bookings.
Limousine Australia offers premium chauffeur services for events, weddings, and transfers, ensuring a stylish and comfortable ride with expert drivers.