Booking Changes
We allow reasonable booking changes where possible, subject to chauffeur and vehicle availability.
- Changes should be requested as early as possible.
- Airport transfer changes should be made before chauffeur dispatch.
- Changes to pickup time, route, vehicle type or extra stops may change the final fare.
- Same-day changes are subject to availability and operational approval.
Booking Cancellations
Cancellation fees may apply depending on the type of booking and notice provided.
General Transfers
- More than 24 hours’ notice: no cancellation fee.
- 6–24 hours’ notice: 50% of the booking fare may apply.
- 2–6 hours’ notice: 75% of the booking fare may apply.
- Less than 2 hours’ notice: up to 100% of the booking fare may apply.
Special Events, Weddings & Multi-Vehicle Bookings
- A deposit may be required to secure the booking.
- Deposits may be non-refundable once vehicles and chauffeurs are reserved.
- Final payment may be required before the event date.
- Event cancellations are assessed based on notice, vehicle allocation and preparation already completed.
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More than 48 hours’ notice: No cancellation fee.
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24–48 hours’ notice: 50% of total fare.
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12–24 hours’ notice: 75% of total fare.
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Less than 12 hours’ notice / No-show: 100% of total fare.
No-Show Policy
A booking is considered a no-show if the passenger is unavailable at the agreed pickup point
and cannot be contacted within the allocated waiting time.
- No-shows may be charged at 100% of the booking fare.
- For airport pickups, passengers should follow the meeting point instructions provided.
- For non-airport pickups, passengers should be ready at the confirmed pickup time.
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The chauffeur is unable to contact the customer within the waiting time.
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The passenger departs the location without notifying Limousine Australia.
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Result: 100% of the fare will be charged.
How to Request a Change or Cancellation
All booking changes and cancellation requests must be submitted in writing to Limousine Australia for processing and confirmation.
Email: bookings@limousineaustralia.com.au
Please include your booking name, booking date, pickup location and booking details.
Cancellation requests are only considered confirmed once written confirmation has been issued by Limousine Australia.
Phone calls may be used for urgent communication, however all cancellations must still be submitted in writing.
Refunds
Approved refunds are processed to the original payment method where possible.
Refund timing may depend on your bank or payment provider.
- Refunds may take several business days to appear.
- Processing fees, card fees or administration charges may not be refundable.
- Refund eligibility depends on the booking type, notice period and cancellation circumstances.
