Cancellation Policy

Limousine Australia

Understanding Our Cancellation Terms

 

At Limousine Australia, we understand that plans can change unexpectedly. While we aim to be as flexible as possible, efficient scheduling of chauffeurs and vehicles is crucial to maintaining our high service standards. The following cancellation terms apply to all bookings:

General Transfers

(Point-to-Point Transfers / Airport Transfers)

  • More than 12 hours’ notice: No cancellation fee.

  • 6–12 hours’ notice: 50% of total fare.

  • 2–6 hours’ notice: 75% of total fare.

  • Less than 2 hours’ notice or No-Show: 100% of total fare.

As-Directed / Hourly Bookings

  • More than 24 hours’ notice: No cancellation fee.

  • 12–24 hours’ notice: 50% of total fare.

  • 6–12 hours’ notice: 75% of total fare.

  • Less than 6 hours’ notice or No-Show: 100% of total fare.

Special Events & Sporting Events

(Concerts, major events, public holidays, etc.)

  • More than 48 hours’ notice: No cancellation fee.

  • 24–48 hours’ notice: 50% of total fare.

  • 12–24 hours’ notice: 75% of total fare.

  • Less than 12 hours’ notice or No-Show: 100% of total fare.

Weddings, Formals, and Multi-Vehicle Bookings

  • A 50% non-refundable deposit is required at the time of booking.

  • Final payment is due 7 days prior to the event date.

  • Cancellations after final payment: Non-refundable.

  • Cancellations more than 7 days prior to the event: Deposit forfeited only.

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No -Show Policy

A booking is considered a “No-Show” if:

  • The passenger is not at the agreed pickup location.

  • The chauffeur is unable to reach the passenger within the allowed waiting time.

  • The passenger leaves the pickup location without notifying Limousine Australia.

Result: 100% of the booking fee will be charged.

How to Cancel

To cancel a booking, please contact us as soon as possible:

Cancellations must be confirmed either verbally or via email acknowledgment from Limousine Australia.

Refund

Where applicable, refunds will be processed within 5–7 business days to the original payment method.

Thank You for choosing Limousine Australia

We appreciate your understanding and look forward to serving you with excellence.

Cancellation Term Summary

By confirming your booking with Limousine Australia, you agree to our cancellation terms:

  • General Transfers:
    ➔ No fee if canceled more than 12 hours before pickup.
    ➔ Up to 100% fare charged for late cancellations or no-shows.

  • Hourly Bookings:
    ➔ No fee if canceled more than 24 hours before scheduled time.
    ➔ Up to 100% fare charged for cancellations within 6 hours.

  • Special Events / Sporting Events:
    ➔ No fee if canceled more than 48 hours prior.
    ➔ Up to 100% fare charged for late cancellations.

  • Weddings / Multi-Vehicle Bookings:
    ➔ 50% non-refundable deposit at booking.
    ➔ Final payments are non-refundable if canceled within 7 days of the event.

  • No-Shows:
    ➔ 100% of the fare will be charged for no-shows.